All payments are to be made in United State Dollars. Payment must be made within terms nominated on the invoice.
Order Policy for Products
Placement of orders must be submitted online. Users must register and or/login using a username and password. For further information, call the ResponsibleSteel™ office on +44(0)773 765 0010.
ResponsibleSteel™ financial members are provided with the Membership Discount Code to be used during Checkout. Non-members are not entitled to use the Membership Discount. Any breach of the policy will result in additional charges. Payment must be received prior to shipment of goods.
ResponsibleSteel™ reserves the right to increase prices at any time. However, orders which have already been placed under the previous pricing structure will still be fulfilled. All product prices are inclusive of Australian Goods and Services Tax (GST) where applicable.
Returns, Refunds and Cancellation Policy
No refunds will be accepted at any time unless the item has been supplied incorrectly. In this instance, products will be exchanged where the product/s remains undamaged. Orders cannot be cancelled once confirmed.
All goods will be delivered by courier. Orders via courier can only be delivered to a physical address. PO BOX numbers are not acceptable. All orders have tracking numbers, which will be provided to the customer upon confirmed payment and shipment. Order delivery times can vary depending on destination. Freight charges are calculated at checkout. No insurance for delivery of product/s is included.
ResponsibleSteel™ reserves the right to quote additional fees or refund any order that may be prohibited to ship into certain countries.
Customer Service Policy
The ResponsibleSteel™ is committed to providing exceptional customer service and quality products. We will endeavour to ensure that all products listed on our website are in stock and pricing is true and correct. In the event of an ordered item not being available, or we are unable to fulfill your order, we will notify you within two (2) business days to arrange an agreeable alternative item, a backorder or a full refund.
Intellectual Property Rights
The purchase or downloading of any products, services, membership, certification or standards documentation available on the site does not confer thing intellectual property rights to use it for any other purpose.
ResponsibleSteel™ encourages feedback from users. If you wish to provide comment, please fill out the ‘Contact Us’ Form on the Contact Page.
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